Return Policy

General Approach

We want every bird we place to go to a home that's genuinely prepared for it. Because every situation is a little different — the bird, the buyer's circumstances, and any travel involved — specific return, exchange, or refund terms are confirmed directly with you before a purchase is finalized, rather than applied as a single rigid policy.

Deposits

Where a deposit is used to hold a specific bird, its terms (amount, and whether it is refundable or applied toward the purchase) are agreed upon directly with you in writing before payment.

Health Guarantees

We health-test our birds prior to placement and are transparent about the documentation available. If you have concerns shortly after a bird arrives, contact us directly and promptly so we can work through it with you.

Travel & Shipping Issues

If a problem arises during shipping or collection, contact us as soon as possible — see our Shipping Information page for how we approach travel.

Questions Before You Buy

We'd rather answer questions up front than deal with a mismatch after the fact. Please contact us with any questions about a specific bird before finalizing a purchase.